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	Domestic Lines Greece-Italy

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Terms & Conditions

PASSENGER’S TICKET CONDITIONS:

1. This ticket is issued in the passenger’s name, is personal and non-transferable. It is valid only for the class and the trip for which it was issued.
2. The fare does not include catering.
3. Passengers should be at the embarkation area of the ship one (1) hour before departure. If the passenger is not in time for sailing, he/she is not entitled to a refund of the fare.
4. Children up to 4 years old travel free of charge in Economy or Business Class and are not entitled to a berth or sit. However a zero fare ticket must be issued for embarkation. Children over 4 and up to 10 years old pay half of the fare and are entitled to a berth or sit.
5. Passengers with a full fare ticket are allowed to carry free of charge luggage up to 50 kilos.
6. The shipping company is not responsible for any damage or loss of the passenger’s luggage that is under his/her personal care during the trip.
7. Jewellery, money and valuables may be delivered to the ship’s Accounting Office for safekeeping.
8. The shipping company is not responsible for any delay in sailing, deviation and not keeping normal route, due to bad weather conditions or orders from the Ministry of Mercantile Marine or the Harbour Authorities or due to force major.
9. It is forbidden for the passengers to carry explosives, inflammable, incendiary and dangerous materials in general.
10. Passengers are responsible for the observance of the Port Authorities, Sanitary and Custom’s regulations.
11. Passengers should comply with the captain’s and the crew’s orders regarding the maintenance of order and the safety of the ship.
12. Passengers should address any complaint during the trip to the ship’s captain or first mate and after their arrival, to the shipping company or the Harbour Authorities.
13. If for any reason the travel is called of due to the ship’s responsibility, the fare is refunded without any further obligation of the shipping company towards the passenger.
14. The shipping company has the right, after approval of the Ministry of Mercantile Marine, to replace the vessel for which the ticket was issued with another vessel.
15. Any dispute shall be brought before the Court of Piraeus, Greece.

VEHICLE TRANSPORT RECEIPT CONDITIONS:

1. Drivers are obliged to load and unload their vehicle.
2. Vehicles should be at the embarkation area one (1) hour before departure and in any case on the time specified by the Port Regulation in force.
3. The driver is not entitled to refund of the fare if he is not in time for sailing, while if he states before sailing his intention not to ship his vehicle, he is entitled to a refund of half the fare.
4. In case of loss of vehicle transport receipt, the fare is not refunded.
5. The vehicles’ passengers have to exit the vehicle before embarkation.
6. Passengers should carry with them objects that they need during the travel. After sailing the entrance to the ship’s garage is forbidden.
7. The transportation of explosives, incendiary and dangerous materials in general is forbidden.
8. The priority order is determined by the Port Regulations of each Harbour Authorities, where the vehicles are shipped.

CANCELLATION FEES

HIGH SEASON: 26/03/10-11/04/10 & 11/06/10-19/09/10

7 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.

From 7 days and up to 4 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.

4 hours prior and up to the departure: 50% cancellation fees must be paid.

After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

For the period 26/03/10-03/04/10 & 20/05/10-22/05/10 for all departures from Piraeus or Rafina and for the period 04/04/10-11/04/10 & 24/05/10-25/05/10 for all departures to Piraeus or Rafina, tickets are cancelled without charge or converted to open date tickets or for another departure date, 14 days prior to departure.

LOW SEASON: All other dates except those mentioned in HIGH SEASON

3 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets.

From 3 days and up to 1 hour prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date

1 hour prior and up to the departure: 50% cancellation fees must be paid.

After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

OPEN DATE TICKETS: Open date tickets are cancelled without charge when they have been originally issued as open date. If they have been converted to open date, a 50% cancellation fee applies.

LOSS OF TICKET(S)

When a ticket is lost, a new ticket must be bought. Passengers must declare in writing the ticket(s) loss, indicating the departure date, the itinerary and the number of the lost ticket as well as the number of the new ticket bought. The declaration and a photocopy of the new ticket bought must be sent to company’s central offices Attica Premium: 30, Amalias Avenue, Athens - 11 Kountouritou Street, Thessaloniki - 4, 25th Avgoustou Street, Heraklion Crete or can be sent by fax to Customer Service & Loyalty Scheme Department, +30-210-8919019. If the lost ticket has not been used within 1 month after the departure date, the company shall grant a ticket free of charge for the same route. The number of the ticket lost as well as other details can be traced through any of Company’s central offices.